Service

by fusion

Infrastructure Configuration
•
Security Configuration
•
Training – Prompt Engineer
•
Support and Service

Key Features

Model Management
Manage models to enhance the diversity of responses to questions.

Validation Model

Generate and validate question-answer pairs, including scoring.

Chat Preview
Preview question-answer interactions.

Vector Management
Manage organizational knowledge.

Data Integration Management
Connect data from Excel or via Database Connections.

Integration Options
Connectivity options for end-users via Line Official Account and MS Teams.

Service prices and warranty conditions

Warranty detailsDescription
Warranty periodThe software has a 3-month warranty after the delivery of the work.
Scope of WarrantyCovers fixing bugs and issues caused by the software.
SupportSupport is available via Line official @fusionsolution and email during business hours.
UpdatesIncludes free software updates during the warranty period or on a lease basis.
LimitationsProblems caused by misuse or customization of the software are not covered.

If you want to buy an additional 1 year of insurance, you can buy it for 60,000 baht to increase the coverage period.

If you do not buy MA, you will receive the following services:

  1. The user must register the product to receive the warranty right.
  2. The company will guarantee 6 months of data retention (no more than 200 GB of storage).
  3. The company takes care of customers to answer questions online during business hours (By Line official @fusionsolution).
  4. The company provides solutions to customers online, the time depends on the complexity and difficulty of the problem.
    Light usage issues take 1-2 business days to resolve.
    Medium usage issues take 2-5 business days to resolve.
    Heavy usage issues take 7-10 business days to resolve.
  5. The warranty does not cover damage caused by viruses or malware, and problems caused by misuse or modification of the software.

If you buy MA, you will receive the following services:

  1. The company guarantees data retention for one year (unlimited storage).
  2. The company provides 24/7 online customer support (via Line official @fusionsolution).
  3. Updates will be provided as new tools become available for the product.
  4. The company provides online troubleshooting for customers. The time frame depends on the complexity and difficulty of the issue.
    Light usage issues take 1 business day to resolve.
    Medium usage issues take 2 business days to resolve.
    Heavy usage issues take 3 business days to resolve.

Customers will be informed of the timeframe for resolution when they report the problem to the company.

5. The warranty does not cover damage caused by viruses or malware, and problems caused by misuse or modification of the software.

Software warranties vary by manufacturer and type of software, so users should read the warranty terms carefully before making a decision.

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